Legal Center

Legal documents and service agreements

Review the agreements, policies and terms that govern the relationship between BACG and its clients.

Service level agreements

Service Agreements (SLA)

Scope, response times and conditions for each of our support and cloud services.

Overview of all our service level agreements.

Platinum service level for ERP support.

Gold service level for ERP support.

Silver service level for ERP support.

Terms of the specialized cloud ERP server service.

Platinum service level for analytics users.

Cloud security and compliance practices.

Data protection

How we collect, use and protect your personal data.

Contracts and terms

If you need a copy of a contract, terms and conditions or any other contractual document, our team will send it to you.